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Arturo Roca

Exceed Revenue and Cost Savings Targets — Continuous Improvement Team Builder

Results-oriented, data-driven process change manager who uses sharp analytical skills to lead cross-functional teams to achieve company-wide initiatives.  Lean/Six Sigma Green Belt certified, and Project Management Professional certified.  Articulate collaborator comfortable interacting with colleagues from every level of an organization.

 

ACCOMPLISHMENTS

  • Performed analyses for new business pitches that led to winning contracts valued at $11 million.

  • Facilitated kaizen event by applying Lean/Six Sigma methodologies that led to over $1 million in savings by increasing the efficiency of the transportation network.

  • Facilitated another kaizen event by applying Lean/Six Sigma methodologies that led to over 15% gain in the fleet’s miles per gallon, saving $330,000 in fuel costs.

  • Redesigned a merchandise returns process, which improved from 78 days to 3.4 days.

  • Conducted a customer service kaizen that increased ready time by 20%, increasing productivity.

  • Increased network efficiency by reducing miles per stop by 21%, saving time.

 

PROFESSIONAL EXPERIENCE

Purolator International, Inglewood, CA                                                                                    2011-2016

District Industrial Engineer

 

  • Led several continuous improvement projects addressing company-wide and district-wide challenges related to new business development, customer on-boarding, facility layout improvements, standardizing reporting processes, and resource planning.  Leveraged cross-functional teams in developing solutions to address root causes, and drove the implementation until completion.

  • Progressed into the role of the end delivery performance subject matter expert; identify root causes which increased service level performance from 96.4% to 98.1%.

  • Performed shipping analysis for new business development projects that led to a $7 million contract for an e-commerce retailer, a $3 million contract for another e-commerce retailer, an $830,000 contract for a global entertainment company, and a $400,000 contract for an apparel company.

  • Championed the use of Lean/Six Sigma Tools by redesigning a merchandise returns process, which improved from 78 days to 3.4 days.

  • Led initiative to create profiling tool to analyze customer’s data, established a rating tool to support pitches, assisted with on-site sales calls, and project managed the customer on-boarding process.

  • Matured a new Western District by establishing a culture of best practices, created production plans, standard operating procedures, conducted operational/compliance audits, implemented an environmental health and safety program and drove service quality within the operation.

  • Conducted a customer service kaizen that increased ready time by 20% and cut the standard deviation by half.

v  Recipient of the 2015 Bravo Zulu Award, a peer nominated award for great teamwork.

v  Recipient of the 2014 Sales Merit Award, a peer nominated award from sales.

Taste the Experience, Buena Park, CA                                                                                  2009-Present

Founder and Owner

 

  • Generated $30,000 in revenue, managed waiters and chefs, project managed all bookings, and ensured customer satisfaction.

  • Created custom menus for both cooperate and personal themed events for 50 to 150 people.

  • Orange County Fair Awards: Division Winner (1), 1st place (3), 2nd place (1), 3rd place (2) finishes

 

ryder integrated logistics, Anaheim, CA                                                                                 2008-2009

Senior Logistic Engineer

 

  • Increased customer confidence by establishing a cube utilization and on-time tracking system, data mining on board computer data, answered key performance indicator concerns and increase network efficiency by reducing miles per stop by 21%.

  • Assisted in facilitating two Kaizen events by applying Lean/Six Sigma methodologies.  One process led to over $1 million in savings by increasing the efficiency of the transportation network, while another process improved the fleet’s miles per gallon by over 15%.

  • Provided new business development support on three requests for proposals; two of which matured into additional business, generating $1.5 million in revenue.

 

yrc national, Overland Park, KS                                                                                              2000-2008

Senior Field Industrial Engineer

 

  • Completed all engineering in training modules; service center and distribution center training, route design, dock layout, facility layout and manpower planning concepts.

  • Projects completed: route designs saving over $2 million across several branches, ISO 9002 audits, distribution center hostling projects, and consolidated two terminals into one new facility.

 

rockwell collins Inc., Pomona, CA                                                                                            1999-2000

Intern

  • Implemented a work in process inventory tracking system for equipment requiring service, which helped customer service managers find and expedite specific units within the repair cycle.

 

EDUCATION and CERTIFICATIONS

 

Bachelors of Science, Industrial Engineering (California State Polytechnic University at Pomona)

Lean/Six Sigma, Green Belt (University of Southern California)

Project Management Professional Certified, number 1880740

Memberships: Institute of Industrial and System Engineers, Project Management Professionals, and Sigma Phi Epsilon

technical skills

 

 

  • MS Excel (advanced user)

  • MS Visio

  • MS Word

  • MS Outlook

  • MapPoint

  • Lotus Notes

  • SalesForce

  • Visual Basic

  • ILPS (route simulation software)

GRIDS (demand simulation software

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